Privacy policy

This Privacy Policy describes how BestiesPets.com ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our website.

Information We Collect

When you visit our site, we automatically collect certain information about your device and interaction with the site, including:

  • Device and browser information
  • IP address
  • Pages visited, referring websites, and search terms
  • Time zone and location data (if applicable)

We also collect information you voluntarily provide when you:

  • Make a purchase or attempt to make a purchase
  • Sign up for our email newsletter or SMS marketing
  • Fill out a contact form or quiz
  • Interact with us through customer service inquiries or social media

This may include:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order history and pet information (e.g., your pet’s name)
  • Marketing preferences

How We Use Your Information

We use the information we collect to:

  • Fulfill orders and process payments
  • Communicate with you regarding orders and customer service inquiries
  • Provide marketing communications via email or SMS (with your consent)
  • Personalize your experience on our site
  • Improve and optimize our website and marketing efforts
  • Comply with legal obligations

Marketing and Analytics

We use third-party services, including:

  • Klaviyo: We use Klaviyo to send email and SMS communications, analyze customer interactions (such as open and click rates), and personalize content. Klaviyo uses cookies and tracking pixels to collect usage data.
  • Shopify: Our store is hosted on Shopify Inc., which provides the e-commerce platform we use to sell our products.
  • Google Analytics: This helps us understand how visitors use the site. Google Analytics may collect information such as your IP address, device type, and on-site behavior.

You may opt out of marketing emails by clicking the "Unsubscribe" link in any email. You can opt out of SMS by replying "STOP" to any marketing message.

Third-Party Services: QR Code Tags

Some of our products include a QR code feature that allows others to access a digital profile for your pet. In order to activate and manage this feature, you will be required to create an account with a third-party service provider, QR Code Chimp.

Besties does not own, operate, or control QR Code Chimp. When you create an account or input personal information on QR Code Chimp’s platform, that data is collected and managed by QR Code Chimp in accordance with their own privacy practices.

We do not have access to, collect, or store the information you provide to QR Code Chimp. We are not responsible for how QR Code Chimp handles your personal information or for any services they provide. We encourage you to review QR Code Chimp’s Privacy Policy and Terms of Use before submitting any information on their website.

Sharing Your Personal Information

We share your information with service providers who help us operate our business, including:

  • Shopify (e-commerce and payment processing)
  • Klaviyo (marketing automation)
  • Third-party shipping carriers (for order delivery)
  • Analytics and advertising partners

We do not sell your personal data. We may disclose your information to comply with legal obligations, prevent fraud, or protect our legal rights.

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Keep you logged in and manage your shopping cart
  • Understand how users navigate our site
  • Customize content and offers
  • Track marketing campaign performance

You can disable cookies in your browser settings. Please note that some features of our website may not function properly without them.

Your Rights

Depending on your location, you may have rights under privacy laws including the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and the General Data Protection Regulation (GDPR), such as:

  • The right to access and request a copy of your personal data
  • The right to correct or update your personal data
  • The right to request deletion of your data
  • The right to opt out of targeted advertising or data selling/sharing
  • The right to withdraw consent (for marketing)

To exercise your rights, please contact us at: support@bestiespets.com

If you are located in the European Economic Area (EEA), United Kingdom, or California, we process your personal data based on your consent, contractual necessity, or legal obligations.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy unless a longer retention period is required or permitted by law.

Security

We take reasonable precautions to protect your personal information and ensure it is not lost, misused, accessed, disclosed, altered, or destroyed.

However, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to take appropriate measures to protect your data as well.

Changes to This Policy

We may update this policy from time to time to reflect operational, legal, or regulatory changes. The latest version will always be available on this page, with the effective date listed at the top.

Contact Us

For more information, questions, or to make a privacy-related request, contact us at:

Email: support@bestiespets.com